Hyderabad Consumer Court Orders Qatar Airways, EaseMyTrip To Pay Rs 3 Lakh
13 Oct 2026Updated 2 hr ago1 source
The District Consumer Disputes Redressal Commission-III in Hyderabad has ordered Qatar Airways and EaseMyTrip to pay approximately Rs 3 lakh to a local family. The consumer court directed the companies to refund Rs 1,86,168 with 12% annual interest, alongside a compensation of Rs 1 lakh for causing mental agony over a refund dispute.
NIKAN Intelligence
What happened
A consumer disputes forum in Hyderabad ruled against Qatar Airways and EaseMyTrip in a refund dispute involving a local family. The forum ordered them to refund the booking amount with interest and pay damages.
Why it matters
The ruling reinforces consumer protection regulations in the Indian aviation and travel sectors, holding both airlines and booking platforms accountable for refund failures.
What we know
- The order was issued by the District Consumer Disputes Redressal Commission-III, Hyderabad.
- The refund amount is Rs 1,86,168 with 12% annual interest.
- The compensation for mental agony is set at Rs 1 lakh.
What we don't know
- The specific dates and flight details of the booking in question.
- Whether Qatar Airways or EaseMyTrip will appeal the decision in a higher consumer court.
What's next
The companies are required to pay the specified refund and compensation, or file an appeal within the legally allowed timeframe.
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